Am trying to get a full refund from shop after unsuccessful repairs that left mattress top with unmatched stitching and just as uncomfortable as before. Sertapedic / Perfect Sleeper. Perfect Sleeper. Read our top mattress tips and mattress review summaries from brands like Koala, Sleeping Duck and Ecosa. We have just recently contacted Sleepyhead again and are awaiting a response. Telephone (07) 850 5283. In 2009 we bought a $5000 Sleepyhead Nitrogen Comfort Gel bed and within a few months had the same problem with a hard ridge down the middle of the mattress. Person Size Suitability These models tend to have little if any memory foam content, meaning they offer minimal conforming ability. We keep reporting that a hard ridge/hump appears to have formed in the centre of the bed; and keep getting asked to do the 'broomstick photo' test. Sagging (occurring to an extent that undermines sleep quality) is the main complaint for the Perfect Sleeper among owners who have used the mattress regularly for at least three years. Sleeping in an Ecosa mattress has changed many sleepers’ lifestyles by giving them more relaxed and comfortable slumber. Serta is the United State’s leading manufacturer of mattresses and is the leading supplier of mattresses to the hospitality industry worldwide. (Back) Pain Relief Potential Satinder got back in touch with Farmers. This mattress and box springs, was part of the HUD/VASH VRC component to entry in the program. iComfort Hybrid / iSeries. (Learn about deceptive "best mattress" lists.) Best Mattress By Budget. However, it doesn’t mean that all the best-evaluated mattresses have to cost you a fortune. Those 2 brands have all since expanded and the foam vs innerspring distinction between them has blurred. In addition, the majority of reviews for Perfect Sleeper are not recent but several years old. I know today the salesman will be full of .......... it about any brand so I know it will be a hard task, buying a bed is such a mission as they talk them up when my health is a serious matter and my goodnight sleep they just want the sale, but I know one thing I will never ever ever by a sleepyhead bed not only because of their bed wrecking my back and sleep but because trying to get help from them never worked you can’t complain about the service cos there ain’t any. Our mattress has finally been inspected and come back with a new and improved pillowtop. And how much memory foam a mattress has often determines how conforming it is. Poor motion isolation / couple friendliness from continuous coil models. Sagging (occurring to an extent that undermines sleep quality) is the main complaint for the iComfort Hybrid / iSeries among owners who have used the mattress regularly for at least three years. One-Sided vs Two-Sided Perfect Sleeper Models Make a warranty claim. Satinder contacted the Farmers store where she'd bought the Sleepyhead-brand "Sanctuary" bed. We have had problems over a long period now with a super king Sanctuary pillow-top bed. Still waiting for them to pick up mattress and inspect it - this is since the beginning of March due to Covid. This is rediculous. Above-average thickness can give the bed an upscale presence, but shorter people may find the thicker models especially to be too tall / high for easily getting on and off. For her part, Satinder says the experience has put her off pillow-tops and she won't be getting another one. Online mattress companies have made it their mission to provide their clients with the most affordable and practical mattresses … Introducing the latest and some of the most exclusive addition of Serta® mattress collection, to fully complement your night sleep. 2014 ditto, however this time, "these r normal body impressions and we will not replace it". Replacement mattress eventually came nothing like the store or our bed mattress sent it back. The disclosing of specs allows consumers to know what they are paying for and helps them comparison shop. In regard to durability / longevity, Sertapedic is often best suited for child use or light adult use. Sertapedic / Perfect Sleeper. Serta tends to provide about average customer support, owner experience data suggests. We purchased a Simmons pillowtop bed five years ago and the indentations in the mattress were becoming too deep for comfortable sleeping. Just like other Perfect Sleeper models, this mattress was designed to solve the 5 most common sleep problems: sagging, transfer of movement, sleep temperature, back support and … It’s reprehensible, we have been in a 4 year battle being delivered a bad bed, sent back because of stitching. So, let's see what that say. google_ad_height = 90; Very simular story but its hard work dealing with sleepyheads customer care dept. That bed was a disaster and we had the same customer service problem with bed going back, restuffed topper, tightening of springs. Both Sleepyhead and Back to Bed are impossible to deal with. This site uses cookies to help us understand how visitors engage with our website. At least 5% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell. 7% of owners report noteworthy off gassing / initial odor. Mattress sagging or excessive firmness, however, can cause (back) pain. Contents1 Understand the Type of Mattress1.1 The Innerspring Mattress1.2 Memory Foam1.3 Memory Foam Hybrid Mattress2 Serta Mattress Collections2.1 Perfect Sleeper2.2 iComfort2.3 The Serta iSeries2.4 The Bellagio at Home Model2.5 The Sertapedic3 Serta Inflatable Bed Mattress4 Other Serta Comfort Options5 The Firmness of Your New Mattress6 Find Your Perfect Mattress6.1 Using the Serta Mattress … That's actually hard to do, as the hump in the middle is much firmer and almost ridge-like, so it throws you to the side. Sleep Restoration Gel Pillow - (2 Pack Queen) Best Hotel Quality Comfortable. iComfort Hybrid / iSeries. There are multiple types of mattresses in the market that come with different qualities and, of course, price tags. Given that these models are often more firm than soft, topper use is above average. SleepTrue are their newer, lower-priced innerspring beds. Clear all Sealy. Frustrated the situation was dragging on and feeling “stuck” between Farmers and Sleepyhead, she also rang our advice line to find out where she stood legally. Here's more info on your rights and what you can do: The mattress looks brand new and does not visible show the indentation side weakness problem. The mattress is only just usable with rolls or foam packed in along the sides between the base and the mattress. We're back on our old mattress too, tch! See the truth about pillow top beds. Retailers should, however, be able to provide you with at least basic specifications of the models they sell to help you comparison shop. Serta innerspring mattresses often have average or better break-in times. Perfect Sleeper. He brought his bed because we raved about ours. About 6% of owners complain that their bed acts as a heat trap. It was so uncomfortable that the couch was a better option if you wanted a decent night's sleep, Satinder says. What are Sleepyhead doing to up their standards? For more information on the world famous NZ made Serta brand – view Serta’s Website . However, "pillow-top" mattresses, the type Satinder and Sam had, can be more prone to indentations … This is clearly an issue with Sleepyhead beds. Beds & Bedding. Serta has had 139 complaints filed against it in the past three years which is about average for a mattress manufacturer of its size. However, "pillow-top" mattresses, the type Satinder and Sam had, can be more prone to indentations and ridges. What's the use of paying thousands for large bed only to be forced to sleep in one spot every night. Regards Tim Ward. Prices below are for a mattress only, not a foundation which often costs an additional $100-$300 depending on mattress size. The bed had a notable dip where we slept. Sertapedic. Constant dialogue with the manufacturer has not helped sort the problem. Indentations are normal on almost every mattress. Be the 1st to review. Most recent bed king coil from Harvey Norman a NIGHTMARE bed. We had issues early on. We had the proof and had to keep insisting our mattress was taken away and inspected. People 130-230 pounds are better suited, while people under 130 pounds are best suited. Serta mattresses have a variety of comfort choices including Bodyfoam, to reduce pressure points, Dreamfoams, a new generation of foam that keeps its shape over time. iComfort Hybrid / iSeries. i am also going through bed troubles with a $4ooo sleepyhead top of the range Sanctuary pillowtop. iComfort Hybrid / iSeries. Looking at either the. See mattresses and sleeping hot for general analysis. iComfort Hybrid / iSeries. Was looking at the sleepyhead Sanctury but after reading these comments we won't be getting one of those either. We’ve tested every Serta mattress and the results and our reviews are as follows: Serta Mattress Collections. I have no doubt the Sleepyhead customer service staff are well-intentioned, however their default position seems to be, 'what problem, that's what pillow-top mattresses are supposed to be like". Perfect Sleeper. Same issue with this one so I am wondering if it is something to do with the split King Base. We have put up with deep indentations on both sides (neither of us are very heavy. Having bad back issues. Sertapedic / Perfect Sleeper. Any thoughts would be appreciated on where I go from here. We too had this bed purchased at Farmers. Consumer ratings and reviews on GoodBed reflect over 1 million years of total mattress ownership – far more than any other website. The team at Serta worked with The National Sleep Foundation to create their line of Perfect Sleeper mattresses, and their goal was to engineer their beds to help the five common sleep problems: Tossing and Turning Lack of Support Sleeping Too Hot or Too Cold Partner Disturbance Mattress Roll-Off & Sagging The Perfect Sleeper collection ... Read moreSerta Perfect Sleeper Reviews … We had to deal with blocking/stalling techniques both by email and telephone. Some models, however, are double sided and flippable. But the bed still performs significantly below average compared to all mattresses. They are here to help: We Make the World’s Best Mattress. Initially, they are often effective at (back, hip and shoulder) pain relief. Was once a loyal Sleepyhead customer with 4 Sleepyhead beds. iComfort Hybrid / iSeries. Sealy's other lines include their Response (Innerspring), Conform (Memory Foam), and Hybrid lines.They even have conveniently packaged mattresses that make up their Sealy Mattress … Within a few months of buying it, the bed had developed a big ridge in the centre and two dents where they slept. Perfect Sertapedic / Perfect Sleeper. Discover what makes Sealy Posturepedic mattresses superior, plus where to try & buy. * For daily adult use. We too have problems with the Sleepyhead Sanctuary bed which we have only had for less 12 months. The price ranges are due to the availability of different models within each line. We are both just over 70kg and the mattress quickly indented where we sleep with a ridge forming in the centre and the sides collapsing. iComfort Hybrid / iSeries. *Does not include innerspring hybrids; their average is about $2050 (queen). We’d suggested contacting the retailer directly to explain the situation. Motion Isolation / Couple Friendliness I see Sleepyhead reviews are not very great on here. Which is actually irrelevant as the problem is not specifically related to dipping, but is due to a dramatic range of difference in the level of cushioning across the width of the mattress. The higher rating for non-pillow tops is due chiefly to better durability, edge support, and sleep temperature. The mattress industry is changing at a rapid pace – there are now more mattress manufacturers on the market than ever before. (Learn how owner satisfaction is determined.). iComfort Hybrid / iSeries. /* 200x90, created 9/10/08 */ Such a mattress, owner experience data suggests, supports one's body weight more equally and has more of a cradling, pressure-point-free feel than a non-conforming mattress. 2010 they replaced it with new mattress(Picasso)happy days! Perfect Sleeper mattresses are the best-selling line from Serta, America's top mattress brand. And negative / neutral reviews are often only available after going through many pages. Sertapedic. The inspector had on sandals and shorts, now this is during Covid 19, he did not have on any sleeves nor gloves on his hands, he did wear a mask. Pillow-top mattresses have a separate layer of padding – made from foam or other soft materials – attached to the mattress and this layer can lose its "bounce back". Ive also no followup contact from shop or customercare. The graph below shows that after the first two years Serta innerspring mattress owner satisfaction is and remains somewhat lower than that of all mattresses overall. Serta New Zealand: The Comfort Group/Sleepyhead Australia: Fiji: Serta New Zealand: The Comfort Group/Sleepyhead Manufacturing +64 9 276 9300: New Zealand: Serta New Zealand: The Comfort Group/Sleepyhead NZ +64 9 … iComfort Hybrid / iSeries. We should have done something about it but put up with it and eventually just purchased a new King matress and kept the same split base. Unlike the Perfect Sleeper, the durability of the iComfort Hybrid / iSeries is at least fairly suited for couples. Have had bed 4 years - warranty for 10 years. I have chronic back issues I never had before buying this bed, I tried to get help from sleepyhead they fobbed me off, never got back to me, we couldn’t afford a new bed so then passed the warranty, it’s been ten years I can barely walk with lower back issues, I’m going out today to buy a bed an after this nightmare I’m so worried about buying a bed or what type of bed, it’s looking like latex might be the way to go. Also u cannot determine wether a mattress is suitable for you until you've slept on it for a night, no matter what the salesman tell you, we need a scientific measure of say density/ rebound to determine which bed is suitable, and to monitor beds performance overtime. At least 7% of owners report their mattress acting as a heat trap – with soft, pillow-top models having the most potential to sleep hot. Guess what? Only 4 years into a 10 year warranty. A conforming mattress is one that molds and contours to the sleeper's body. Made in NZ under license by Comfort Group. Waking up in the morning with seized lower back and it happens to the person who happens to get that side. Good result but stressful getting there. Check out this detailed review by Adrian: “The whole experience with Ecosa has been excellent. Serta is best known for Perfect Sleeper which has a long reputation as a comfortable and dependable innerspring mattress. Thousands of NZ companies listed. The duet pocket coils used in the bed perform at least average. The pocket coils used tend to be quieter than other kinds of innerspring designs, but they still have limited potential to squeak, creak and clunk. No more than 4% of owners complain that their bed acts as a heat trap. Poor motion isolation / couple friendliness from continuous coil models. Conclusion, these beds r not fit for purpose/ defective. But he said the body indentations in the mattress were “natural contouring”, not a manufacturing fault, and within Sleepyhead’s accepted range of 25 to 35mm. We find ... No reviews yet. //-->. /* 300x250 pillows */ In order to have our mattress inspected and repaired we found ourselves having to deal with Sleepyhead which is part of The Comfort Group. At least 24% of these owners report a sagging problem. (See. We did not buy Sleepyhead, purchased from one of many bed stores that is no longer around. iComfort Hybrid / iSeries. Additional product details can be found by viewing discontinued mattress models from Serta… google_ad_client = "ca-pub-3078017963233163"; A mattress with good motion isolation is couple friendly in that it keeps movement localized so as to not disturb one's partner. Prices usually range $350-$1,000+ (depending on model and size) making Perfect Sleeper an entry- to mid-level mattress. Sleep Quality I purchased a medium firm Chiropractic bed, within 2 months my partner and I were practically crippled with lower back pain, note we are in our late 30s, early 40s and not over weight. You can live like that. Serta Update 2015. The Perfect Sleeper, especially models with continuous coil support, tend to rate somewhat above average on this issue mainly because of their bounce effect. Owner Satisfaction Sitemap   |   Privacy    |    Copyright Violation Notice  Visit 81 listings Sort by: Rating. Weight – Ease of Lifting, Moving, Handling and now we are looking at replacing the mattress at least. Bought a Serra instead and had that bed 10 years before it sagged. Solution, 50mm memory foam topper. Prices / Affordability iComfort Hybrid / iSeries. They are harsh - terrible customer Service outcome yet unknown., but will fight on. Do not buy a mattress from this business, they are liars. We're desperate to get a replacement that we can sleep on. Visit for shopping tips, special offers, and reviews of mattresses in all sizes. Sent for repair did not last ,sent back again offered replacement. Mattresses are highly personal, so we never publish generic "best mattress" lists – only personalized lists of the best options for you. We bought a "Zeus" bed from Harvey Norman for $5000 in 2008. Sagging of the mattress, however, can make romance difficult. Breaking-In Period Suffice to say that we actually get a better, more relaxing night's sleep on the low-tech mattress in our spare bed-room. Perfect Sleeper likely has an average useful lifespan of about 5 to 6 years with regular use. It's a complete nightmare! See mattress motion isolation for general analysis. How can a major Company like Sleepyhead fraudulently advertise their mattresses to be so good when they perform so disastrously? Sex Suitability or less. Those models with at least two inches of memory foam tend to perform best on this issue. We really do think it is a design fault. Sealy will void the warranty if the mattress is used with an inadequate support system, or if the mattress is found to be in unsanitary … Serta Perfect Sleeper Mattress Review. "Goods have to be of acceptable quality. Sertapedic. Most Perfect Sleeper models are one sided and no flip. Heat Trap Potential Same trouble as the other people, also the ridge in the middle causing us to always roll back into the depression on the sides. Sertapedic, Perfect Sleeper and iComfort Hybrid / iSeries are rated compared to the average mattress in the table below. We've done the research so you don't have to. Harvey Norman have been great though and now we can choose a replacement- and we are happy paying more . Sertapedic / Perfect Sleeper. Also see the mattress guide for large and small people. Sertapedic/ Perfect Sleeper. Serta Company Ratings Ratings are based on a combination of owner experience data, previous-model ratings and the estimate of Sleep Like The Dead. Also, protruding springs from the side of the mattress is reported by about 5% of owners. We got confused the beds offered did not seem like our old bed but felt pressured to select something. GRAPH – IComfort Hybrid / ISeries Average Ownership Length (based partially on past performance of similar Serta models). Those models with pocket / encased coils perform better. We also had problems, same as all those in the comments below.