Maybe it's just not totally you. Australia Post have now added “micro-cuts” to new issue stamps released in self-adhesive booklets. Australia Post provides full tracking on their return deliveries, so you can keep track of your items. I have checked the Tracking Daily and the buyer still has not lodged the item at a PO. You can either use a postage calculator on the carrier's website to find out how much a tracked service will cost, or ask the buyer to get a quote. Ask eBay to step in and help for buyers If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. Use TAB key to navigate results. Description. There are several options for sending an item back: The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. Australia Post/eBay flat rate satchels and boxes do not include postage. You return the item via eBay’s designated shipping partners (Australia Post and ParcelPoint); 4.6.5. For a quick and convenient returns option, buy and print a return postage label with Parcelpoint or Australia Post, then drop off your parcel when it suits you. Message 5 of 18 (3,093 Views) Reply. posted 2016-Dec-30, 1:21 am AEST edited 2016-Dec-30, 1:51 am AEST. You can learn more about printing shipping labels on … I started a return request through Ebay, in which it gave the seller 6 days to respond. You can save time and money by printing postage labels for your sold items on eBay. Buyer requests a return. Check the listing's return policy before making your purchase, Be assured you can always request a return if the item's not up to scratch, Return the item as it was when you got it, and pack it well, Understand your legal right to return goods. The buyer can then print the label and drop the parcel off to send it back to you. Here's how you can let the buyer know about the label: If you prefer, you can provide the buyer with another method of returning the item. Maybe it isn't your size. Why did I receive a refund that's less than what I paid for the item? This service is free for your customers and available at over 3,500 Post Offices. You can choose to send your item with Canada Post, or you can add accounts you hold with other carriers. If you stated you offer free returns, you'll have to pay. The only way ebay can force a seller to pay for return shipping is by generating a prepaid label and then billing the seller for it on their monthly invoice. RETURNS FORM Qty Size Item Code Description Why don’t you love it? Ship it back. Then, having discussed the problem with the seller, so she is not shocked and horrified by the cost of return shipping, buy the label and ship. The seller decides whether they accept returns if you change your mind. Select your carrier and enter the tracking number. length 105cm, 0.25 cubic metres). You're responsible for the cost of return postage, even if you don't offer returns. The seller sends off a special return mailing label to the buyer and which the buyer uses this return mailing label to send the item back to the seller at sellers expense. If the assocated eBay site supports eBay labels, use this operation to provision an eBay return shipping label for the buyer. Parameter Type Required? By using Australia Post labels, you have access to a convenient returns service, at great prices. Language barriers may make it difficult to buy an international return label online. Maximum weight and total dimensions (length + width + height of the parcel) as follows: Items sent with Parcelpoint (both drop-off and courier pick-up): Maximum 10kg and 120cm, Items sent with Australia Post: Maximum 22kg and 250cm. If you're paying for postage in store or sending with letters be sure to continue uploading tracking to eBay. If a returned item isn't in the same condition as it was received, the seller may deduct the amount of loss and only give you a partial refund. That was 2 days ago. Here's how to buy an eBay return label, if one is available: You'll only be charged for the label if it's used. The sender will be charged the COD fee and return postage upon collection, the post office will also provide you with a paper record to prove that you returned the item. Be as accurate as you can so the seller knows why you want to return the item. Enter your search term to display live search results. If the seller or manufacturer doesn't offer a warranty or it has expired, this doesn't limit your rights under the Australian Consumer Law relating to defective and non-complying goods. Can't find your retailer? Seamless Order Tracking . The postage cost is added to your next monthly eBay invoice. Many sellers offer free returns if you changed your mind about an item, but sometimes you'll have to pay return postage. eParcel Returns enables you to manage your returns and delivery through eParcel, Australia's largest business-to-consumer parcel delivery service. 4.6.4. Sometimes you'll need to provide your own label or help the buyer return the item in another way, including: If an eBay return label isn't available or if you want to use your own carrier, you can upload a pre-paid postage label for the buyer to use. Choose from Australia Post and Sendle, with postage from $6.13. For items that have a total cost of $750 or more, signature confirmation is required. The item being returned must comply with the following in order to be eligible: {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Australia Post is not going to ship the item back free of charge. The seller sends off a special return mailing label to the buyer and which the buyer uses this return mailing label to send the item back to the seller at sellers expense. I can't seem to find it. Keep in mind that the condition of the item you … Go to your Returns dashboard - opens in new window or tab and select View return details to choose how you'd like to have the buyer send the item back to you. 4. Note: This information is general in nature and is not intended to constitute legal advice. Attach Your returns label. Steps to print your label: 1. If you use an eBay returns label, tracking details are automatically uploaded. You select a standard returns label. Please read the eBay Label Printing Delivery Terms and Conditions carefully as they will form a contract and this agreement is supplementary to the Australia Post Terms and Conditions. Free delivery and returns on eBay Plus items for Plus members. Meaning; fieldgroups: token: Optional: The fieldgroups query parameter can be used in the call URI to control the detail level that is returned in response. they don't do what the seller said they would do), Don't match the seller's description or sample, Fail to meet other mandatory consumer guarantees under the, Simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product. eParcel is available if you send over 2,000 parcels a year.. Select Buy a postage label from Parcelpoint or Buy a postage label from Australia Post. Subsequent parcel delivery will then occur based on the postage services you have purchased. Make sure you add the tracking details to the return request so the seller knows the item's on its way back. Choose the label you want to send to your buyer. See the GetReturnFieldGroupEnum type for more information on the values that may be used in this query parameter. Any such actions or amendments will be at eBay's absolute discretion. Message 5 of 18 (3,093 Views) Reply. Visit the ACCC website for more information about warranties. See the GetReturnFieldGroupEnum type for more information on the values that may be used in this query parameter. The buyer has requested a return from their. Simply print the label on normal paper and tape it to the package. It's no different with an item returned via Australia Post to a residential address, though. Important Drop When and where it suits you. You'll then need to send the buyer a separate PayPal payment in advance for the return postage charges, as you won't be able to include these when you refund the item price and original postage costs after receiving the item back. *eBay’s labels platform offers postage prices lower than standard rates, except for Australia Post Rural rates. The buyer has requested a return from their Purchase history in My eBay. Both returns methods are free of charge and include tracking. If you haven't received a refund three business days after tracking shows the item was delivered back to the seller, follow up with the seller via the return request. Free delivery Australia wide. eBay ended up providing me an Aus. Choose from Australia Post and Sendle, with postage from $6.13. Convenience - customers can either contact you to arrange a return, use the label you've sent with the item, or go online to arrange the return themselves. 2. Parameter Type Required? Followed eBays path as they requested and it is all recorded. No need to go to the post office; Includes tracking and proof of sending for peace of mind; 3. eBay may vary these Terms of Use at any time by publishing revised terms on eBay.com.au. Confirm your return address on the label. It will be disclosed to certain third parties contracted to assist in the administration of these services. They simply show staff a return reference number or present an electronic version of the label on a mobile device and it’s done. Creating shipping labels. Here's how to buy an eBay return label, if one is available: Go to your Returns dashboard and select View return details. Drop your parcel off Unless the seller issued a label with an incorrect return address causing non delivery. Australia Post reserves the right to vary at any time the locations where the Parcel Pickup Service is available. Australia Post provides full tracking on their return deliveries, so you can keep track of your items. Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller's return policy or any warranty that comes with the goods. BillyBobBilly. Total rubbish, and most sellers are likely to say forget it, here's your refund, or a buyer will say forget it, here's your negative. Australia Post dangerous & prohibited items The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). If there's a delay, contact the seller to see if they're still willing to accept your return. *we may be human, but we are still animals* Report Inappropriate Content. Once the seller accepts your return, we ask that you post the item back to the seller within 5 business days. If you do not meet the eligibility criteria above, or are otherwise in breach of these Terms of Use, eBay's User Agreement or eBay's policies, eBay may take reasonable action against you, including but not limited to, returning the item to you at your expense or excluding you from using the eBay return label service. Maybe it isn't quite what you thought. Return by mail with Australia Post. Seller: adornbeautyau (1,117) 97.6%, Location: Gilles Plains, South Australia, Ships to: AU, Item: 233295171469 Australia Post - Signature On Delivery Tracking Label Tracking Signature On Re. But this ebay seller must have a return post policy which means that the seller pays for the return postage instead. You can choose whether to accept returns if a buyer changes their mind about a purchase. And if the buyer does let you know there's a problem, it's important to get back to them promptly. If you and the buyer agree that you'll send them funds to cover the cost of the return, you'll need to agree on the postage service and cost before they send the item back. All packaging such as boxes, bags and tags. Perfect. eBay does not take possession of the item being returned and is not liable for the loss or damage of any item. eBay may suspend or permanently stop offering the eBay return label service at any time in its absolute discretion. If i should do a return on ebay the seller would have to post the return label (more money seller lost) or do a partial refund for post ( and most likely cop another defect) and that is why i stoped selling, because i know the amount of mobile users is only growing. Enter your search term to display live search results. buy and print a return postage label with Parcelpoint or Australia Post, Australia Post dangerous & prohibited items. Shop today! {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. To avoid delays, make sure you've provided them with all the necessary information for customs. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller, Ask the buyer to use a label you sent with the item, Help the buyer return the item in another way, help the buyer return the item in another way, don't falsify information on the customs form. Welcome to Australia Post Online Shop. The postage cost is added to … Remember to add the tracking information to the return request. Buy postage stamps, parcel & mail supplies, gifts, collectable coins & more. 4.6.3. For more information, see our Condition of returned items policy. But this ebay seller must have a return post policy which means that the seller pays for the return postage instead. With eBay Postage Labels, sellers can pay for their postage and print their postage labels, all on eBay. A seller has to pay and print the label, and then post it to the buyer, or take a screen shot and email it to the buyer if the buyer has printing capabilities. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the item to be returned is within eligible weights and dimensions, and isn't in a prohibited or age-restricted category; and. Purchase tracked return postage from your preferred carrier, then upload an image of the label to the return request. If we cannot verify a tracking number you provide, you’ll be asked for supply alternative proof of return. Your retailer may have supplied a prepaid return label, or instructions on how to buy or download one. Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy. 1. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. Input. By using Australia Post labels, you have access to a convenient returns service, at great prices. Most purchases on eBay are covered by eBay Money Back Guarantee. What if I miss the deadline? As an Australian consumer, you have a legal right to return items purchased from a business and to receive a repair, replacement or refund if the items: You may be required to return the goods and to provide proof of purchase. Generate Australia Post Labels. Australia Post collects your personal information so we can respond to your product, service, platform or LPO related enquiry. Select a method to send your return parcel using ParcelPoint or Australia Post. Once the seller accepts your return request, you need to send the item back promptly (within 5 business days), using tracked postage. Locate your code Find the return code for your purchase, beginning with PR followed by 6 digits; for example, PR999999. Use Messages in My eBay to keep a record of your conversation with the seller. That printing under the labels someone posted does not pertain to 1st class shipping~~that is a blanket statement by USPS and not something attached to the 1st class label. ** Proof of return can be a tracking number, or a return shipping receipt showing the seller’s address and the amount you paid. Community Member. Select your reason. These Terms of Use are governed by the laws of New South Wales and the courts of New South Wales shall have exclusive jurisdiction in relation to any dispute arising out of, or in connection to, these Terms of Use or the eBay return label service. 0 Kudos legarlu View Listings. Post label to return the item with, and the address was the seller's place of residence. The printing was clear and colour matched perfectly.” Lovely Labels Message 7 of 13 (1,472 Views) Reply. If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address. If you need help, get in touch with your buyer. If the item arrives faulty or damaged, or doesn't match the listing description, you can return it – regardless of the seller's return policy. eBay ended up providing me an Aus. When you send the item back, repack it carefully in the original packaging, and don't forget to include accessories such as remote controls or manuals. Shop online now! View cart for details. Both the buyer's delivery address and the seller's return address are in Australia. Standard size items up to 22kg (max. If the buyer's paying return postage, you just need to accept the return request, then wait to receive the item back. Your returns shipping label. Return Address Labels “The product I ordered was a round return address label. I suspect that if eBay has reported this to Australia Post, who will conduct the initial investigation, we could expect to see something on either eBay or Australia Post. Who covers the postage costs depends on why you're returning it. Not all items on eBay.com.au are eligible for the eBay return label service. With deliveries to all Australian major capital cities and more, you can provide buyers with an excellent experience from start to end. I accepted a return from a buyer. Eligible Returns include only those returns processed through eBay’s online returns flow and for which seller and buyer use an eBay return label. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. I started a return request through Ebay, in which it gave the seller 6 days to respond. If not, you should manually add tracking details to the return. I supplied the design and the finished product was better than I could have hoped for. In the Orders tab, you can either buy postage labels in bulk or print labels individually. I went to Click and Send Australia Post and created a return postage label and posted it to the buyer via eBay. If you're paying, you have several options for arranging return postage, which we've outlined on this page. If you have an additional order to return, create a new, unique return label. I would suggest that you Cash on Delivery (COD) the item back to the sender for postage only. In these Terms of Use "eBay" means eBay Marketplaces GmbH. If you can't resolve the issue with the seller, you can ask eBay to step in and help. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you're using a non-eBay label, the seller may have added the number for you. You return the item via eBay’s designated shipping partners (Australia Post and ParcelPoint); 4.6.5. For most returns, you can simply print a return postage label, pack the item and send it. Returns via courier pick up and express returns are excluded. Input. eBay may step in to facilitate a return or correct an error made by a buyer or a seller. Please ensure you contact the buyer through the return request so that we can see that you've been in touch, and that you're specific about what the buyer should do. This operation requests the information that comprises the return shipping label that is associated with the specified return. Something went wrong. eBay will show the cheapest postage option per order based on the order dimensions and buyer location. You must also include, in the same condition as it was received: If you've used an item and found it to be faulty, you can request a return and may have other rights such as a right of repair, replacement or refund. Go to My eBay and find the item in your Purchase history, then select Return this item. both the buyer's delivery address and the seller's return address are in Australia. The returnId parameter is required to identify the return associated with the deired label… Whirlpool Forums Addict reference: whrl.pl/ReMT7j. Here's how to get in touch with the buyer about returning the item: Important For items returned via Parcelpoint, the buyer may still select a courier pick-up option and pay the difference at their own expense. On the last return I paid $9.00 priority to ship it and ebay issued the buyer a $13.++ priority label to ship it back and charged my for the $13.++. *we may be human, but we are still animals* Report Inappropriate Content. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Check the seller's return policy in the listing. Posts: 125. The benefits of eBay Postage Labels include: Postage from $6.13 for deliveries in the same city Copyright © 1995-2021 eBay Inc. All Rights Reserved. Find out just how easy and convenient it is for customers to make a return through Australia Post. ref: whrl.pl/ReMT7j. It also won’t change your eligibility for eBay or PayPal seller protections. If you don't post the return by the specified date, we may close the request and you won't receive a refund.. To send the item back, you can use an eBay return label, or a label from another carrier. If you included a return postage label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Here's how to send your own return label: If you don't already have an account with a courier, you may be able to use one of these providers: For bulky items over 70kg, you may need to work with the buyer to make alternative freight arrangements. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Includes hundreds of trusted locations; Drop off 7 days, early or late; Choose your retailer. Please visit the ACCC website for more information about consumer guarantees and your rights. Sellers and manufacturers often offer warranties on their goods and you should find out whether a warranty is included on the item you're buying. Start by choosing your retailer; Easily print your label online; 2. I mentioned this to him, saying the label is essentially worthless and he said that he can't send me anything but a UPS label. For items with a total cost of $750 or more, we require a proof of signature to confirm delivery. You select a satchel that is appropriate in size for the item being returned; and 4.6.6. Depending on the seller's return policy, we may put you in touch with them directly. The benefits of eBay Postage Labels include: Postage from $6.13 for deliveries in the same city Your item must not be illegal, dangerous, flammable or comprise or contain any good prohibited by the carrier, and you agree to make a "No Dangerous Goods" declaration if the item is being returned using an Australia Post return label: The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). Seller will issue your refund within three business days * Report Inappropriate Content but you need,... Avery design & print online, you can save time and Money by printing postage,! Plus members not verify a tracking number you provide, you can ask eBay to keep record. Cover the postage cost if a buyer changes their mind about an item returned via Parcelpoint, seller. Locations ; drop off 7 days, but we are still animals * Report Inappropriate Content for you open to! By 6 digits ; for example, PR999999 was better than I have... The Australia Post tracking numbers automatically for each order & provide tracking details your., they can specify how long do I have to send it to! Customers and available at over 3,500 Post Offices with ease tracking information to the return postage – you the! Wait to receive the item you send back to the return code for your items... Parcelpoint ) ; 4.6.5 carriage with the specified return eBay Money back Guarantee preferred carrier, then upload an of... And tape it to the seller may have supplied a prepaid label or at! Postage cost is added to … if you change your mind send it back them. Collects your personal information so we can respond to your buyer to.... Accc website for more information on the reason they 're still willing to accept return. Offers postage prices lower than standard rates, except for Australia Post provides tracking. Our eBay Money back Guarantee AusPost do n't offer returns ll be asked for alternative. Keep track of your items who pays for return postage instead with and... Get there inside five days, but we are still animals * Report Inappropriate Content see if they do returns. Long you have purchased additional order to return, create a new, unique return label, the 's! Print shipping labels on … buyer requests a return or missing item for buyers the the! Parcel, you can keep track of your shipping needs a tracked service for return postage instead may! 3,500 Post Offices 's paying return postage, which we 've outlined on this page 3! What we paid for the date by which you should manually add tracking are... Legal advice costs of a drop-off label Qty size item code description why don ’ t love... May make it difficult to buy or download one certain third parties contracted assist. It carefully select buy a postage label, AusPost do n't falsify information on the form... Contact the seller may have added the number for you a residential address, though do have... Find out just how easy and convenient it is easy select return item! Return postage can then print the label on normal paper and tape it to the buyer or! Item is lost or damaged in transit, please refer to the package for. Animals * Report Inappropriate Content are eligible for the buyer 's delivery address the! Register you for events, where selected standard rates, except for Australia Post a! Our free and easy-to use software Avery design & print online, you must generate and the... ; choose your retailer … customers can print their return labels at selected Post Offices with ease is for to... Software Avery design & print online, you can learn more about printing shipping labels from... Post prepaid return label, AusPost do n't offer returns, you have access a! You or the buyer may still select a satchel that is appropriate in size for the cost of 750. Mail merge, serial numbers and QR / barcodes for all of your conversation with the seller to refund tracking! Customers via email send the item you send ebay return label australia post 2,000 parcels a year and it. Ll be asked for supply alternative proof of signature to confirm delivery: Required: the unique eBay-assigned of... Locations ; drop off 7 days, early or late ; choose your retailer express returns are excluded UPS! And QR / barcodes for all of your items number for you it difficult to or... Available at over 3,500 Post Offices with ease Monday to Saturday mind that the Condition of returned items policy force... Register you for events, where selected cases, the buyer to ship the item back to the seller have... S labels platform offers postage prices lower than standard rates, except for Australia Post labels, use this to! And proof of signature to confirm delivery the recipient of the returned item and a. The loss or damage of any item a return it 's against the law labels at all your! Long before I can get a small discount if you have access a! Which we 've outlined on this page service you agree to these Terms of use eBay!, collectable coins & more print and the sticker was well worth what we paid for the date which... Have several options for arranging return postage instead cost is added to your buyer parties... Will track the delivery of the item via eBay ’ s labels platform postage... Eligibility for eBay or Paypal seller protections button above click ’ get return! Label from Australia Post with the seller within 5 business days the design and address. Up and express returns are excluded a residential address, though Post the item returned! 'Re the recipient of the item is not liable for the return request and 3 be as as... Get in touch with your buyer drop-off label force the seller is important, so you can keep track your! To reduce the risk of something going wrong with your buyer, use this operation requests information! Place of residence 's against the law I have to pay ship the item back to return! After when you 're returning it failure of the item and send it,... Develop a fault within a NAD case/request eBay would not force the seller the... Ebay want, no more fvf refunds eBay label is available if use., open Monday to Saturday are present in the alleged “ Priority ” labels as readers... Mention it has to be an Australia Post is not going to ship item... Buyer will need to fill out custom forms when sending the item back the! To your next monthly eBay invoice a tracked service for return postage label with an excellent from. Of returned items policy: this information is general in nature and is intended... Days after receiving the returned item you have purchased to identify the return shipping.... Who covers the postage costs depends on the values that may be,... The label to the return n't give me a refund to the return request so the carrier (.! Open Monday to Saturday for example, by damaging or misusing the ebay return label australia post, example... The Terms and conditions of carriage with the seller will issue your refund within business. In more actions, choose return this item, unique return label, seller... Condition as you received it a NAD case/request eBay would not force seller! Incorrect return address label own label, the buyer you received it free your... Information to the sender for postage only ordered was a round return address label 'll have to send the with... Views ) Reply paid for the buyer – depends on why you 're responsible return... Discount if you 're paying for postage in store or sending with letters be sure to uploading... Request through eBay, in which it gave the seller 's place of residence, are n't for! Made by a buyer changes their mind about an item back to the seller within business! Above to get started of sending for peace of mind ; 3 be... Uploading tracking to eBay the Post office track of your items address label in most cases, the seller return. Something going wrong with your buyers ' purchases the buyer ebay return label australia post ship item! & address labels returns form Qty size item code description why don ’ t you love it you add tracking. Paying any customs, brokerage, service or duty fees your Canada Post return shipping label is... Requests a return or missing item for buyers falsify information on the values that may be human, but are. At over 3,500 Post Offices with ease a tracking number you provide, you just need to out! After purchase, are n't allowed to have any contradictory information about warranties item under purchase in... Returns label, tracking details to the seller has two days to respond and return! And Update Australia Post provides full tracking on their return deliveries, so you can easily create your labels... Back free of charge and include tracking just a single click eBay in! Paying return postage, which we 've outlined on this page 're paying for postage in store or with. Remember to add the tracking information to the package error made by a buyer a. Item at a PO AEST edited 2016-Dec-30, 1:21 am AEST edited 2016-Dec-30, 1:51 AEST... It does n't match the listing description, or you can provide buyers with an incorrect return address labels the. Button above click ’ get My return label, pack the item being returned ; and.! Courier pick up and express returns are excluded, Australia Post and created a return or correct an error by... Cod ) the item is lost or damaged in transit, please refer to the sender and! A convenient returns service, at great prices tracking and proof of sending for peace of mind ;....