By entering your email, you agree to receive marketing emails from Shopify. A shipping policy is a concise document or webpage that outlines important information around shipping when an order is placed online. In some cases, such as if your products are frequently purchased as a gift or for an event, delivery timelines need to be made especially clear for the customer. Shipping Policy Sample Template. Many online shoppers are expecting fast delivery. Free local delivery is available for orders over $X within [area of coverage]. Please allow 48 hours for the tracking information to become available. Click Save. Being transparent and upfront when setting expectations helps customers decide to buy from you, and when the unexpected happens and your business operations change, your shipping policy helps you maintain that hard-earned trust. Kigurumi, a company that sells animal onesies, is one such business, and they break down their delivery timelines by states for both their standard and priority shipping options. Having dropshipping options in place also makes great insurance against extreme circumstances. Many online stores display a return and exchange policy on the same page as the shipping policy. If you offer multiple international shipping options, you can list them in a table as well. Customisable and ready to use in under 10 minutes. It includes details on expected delivery times, shipping costs, shipping methods, payment information, shipping restrictions, and international shipping. Along with displaying your shipping options, you’ll want to consider including shipping cutoff times (especially holiday shipping deadlines and any UPU delays), transit times, and how long it would take to ship international orders. 1. Before you launch an online store, be sure to have your shipping policy written and ready to publish. ShipBob is a tech-enabled 3PL on a mission to help businesses be more successful online. Take the policy of your manufacturer and rewrite it yourself. By default, links to your policies are listed in your checkout footer. From finding products and building a store, to marketing and scaling up. In fact most credit card processors will not approve your … When drop shipping, it's important to be proactive with your return policy. Trust is the cornerstone of running a successful business and your shipping policy ensures both you and your customers are on the same page. , analytics, and support they need to continuously grow. But directing customers on what to do if a package goes missing creates peace of mind. Shipping for small businesses should not be treated as an afterthought. Any business or company that sells goods or products that are shipped to customers after purchase should have a Shipping Policy. A Shipping Policy provides vital information to consumers concerning how long before their package ships, how long shipping will take, what it will … Here you will find all the articles that I wrote on Do Dropshipping. All created by our Global Community of independent Web Designers and Developers. Instead, cut, adapt, expand, or rearrange the following sections to suit your business’s unique needs. Billy! A Shipping Policy provides vital information to consumers concerning how long before their package ships, how long shipping will take, what it will … You can do this by easily displaying contact information and directions on how to report missing or lost packages. We put together a simple shipping policy template to help you get started. Our Return & Refund Policy template lets you get started with a Return and Refund Policy agreement. You should consult independent legal advice before publishing these agreements. Some carriers have limitations around shipping to P.O. In your store policies, add a step-by-step process for customers whose orders haven’t arrived. Displaying shipping costs gives your customers a chance to review and calculate their total costs before they shop around. With these high expectations, it’s worth setting expectations with your customers on realistic delivery times. Due to how competitive the drop shipping industry is, if a brand has a good customer support system it can do wonders for the company. There are several reasons why a package gets lost or becomes a delivery exception, and most of the times it is out of your control. 3. Include a link for customers to track their order if available. It includes details on shipping options, shipping cutoff times, and ground shipping transit times using a simple visual for clarity. Many ShipBob customers have developed a well-defined shipping policy to build trust with their customers. What to include in your shipping policy. Showcasing shipping costs becomes even more important for international customers who may not qualify for certain offers such as free shipping. Even if the stores are similar in nature by selling products that are alike, they might be based in different countries and have different shipping times because of that. A Shipping Policy provides all the essential and good-to-know information related to what customers can expect when it comes to them receiving goods they've bought. Some of the most common questions you get as a store owner will inevitably be related to shipping. But this template should help you design your own. Along with displaying your shipping options, you’ll want to consider including shipping cutoff times (especially, Many times, online brands provide more than just shipping details by outlining other information such as return policy and exchanges, product damages, and. Click Save. And the effect of a good (or bad) policy is often overlooked. You should consult independent legal advice before publishing these agreements. The materials below are for informational purposes only and do not constitute advertising, a solicitation or legal advice. Instant access to free and premium drop shipping business documents, forms, and checklists and templates. Your footer is likely the first place a customer will look to find your shipping policy, along with other links to access self-serve customer support. Dropshipping lets you sell products by using a supplier that holds the inventory and ships the product for you. A Shipping Policy provides all the essential and good-to-know information related to what customers can expect when it comes to them receiving goods they've bought. When starting your online business you don’t want to waste precious time writing About Us pages. As an example, Merchant of York, a store that sells home goods and houseplants, started prioritizing local sales amidst the pandemic and has updated its shipping page with clear bullet points about how each option works. I’m not going to lie; this store looks so good that I’m still second-guessing if they are dropshipping or not. As a fulfillment company, ShipBob has helped thousands of ecommerce businesses pack and ship their orders. It provides details such as how long it takes to process a return and when customers can expect a full refund. free shipping for orders over $75). We recommend you update your shipping policy every six months, and each time you have made a change to your shipping method(s) — whether it’s a new 3PL or expanding into more fulfillment center locations. It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. Sometimes, state legislations may prevent some products from being shipped to certain locations. There are several benefits to having a concise ecommerce shipping policy: It better informs your customers before they checkout, helps answer shipping-related questions, and allows you to take a proactive approach to any shipping issues that may arise. You will receive another notification when your order has shipped. © Copyright 2021 ShipBob, Inc. All Rights Reserved. If you’re relying heavily on business from your local customers, you can also list the ZIP/postal codes you service, or borrow inspiration from Storyteller Beverages and embed a map on your shipping page to communicate your local delivery ranges visually. Your FAQ page is another place where you can repeat your shipping policy alongside other common questions that customers might have. It is advised that you update your shipping policy every so often. It shares your shipping options , shipping restrictions , shipping costs , and any other things they … For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Published on November 30, 2020 - Written By: Lars Lofgren. When you’re anticipating shipping delays or a higher volume of orders, one of the most effective ways to be transparent with customers is by communicating this through your website announcement bar. If something like a natural disaster happens to your warehouse, you can still fulfill pre-made orders by dropshipping the products from elsewhere. She researches and writes everything you need to know about the latest trends and best practices in ecommerce. The goal is to be transparent with customers. Buy drop shipping website templates from $12. Your shipping policy doesn’t have to be extremely complicated either - short and simple will do just fine. This template is free to download and use for your website or mobile app. When you’re thinking about the policy pages for your wholesale dropship website, it’s easy to come up with policies and content for your shipping and returns, FAQ or about us pages. Our Return & Refund Policy template lets you get started with a Return and Refund Policy agreement. If you haven’t created a shipping policy for your online store yet, you don’t have to start from scratch. Timely arrival is paramount to customer satisfaction. Start a business selling in-demand products, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about the dropshipping industry and how it works, Get inspired and launch your own business. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer. Our Shipping Policy template will get you started with a Shipping Policy document. All created by our Global Community of independent Web Designers and Developers. Below, we’ll list some of the most important features that every eCommerce shipping policy should include if … Shipping Policy Sample Template. We offer international shipping to the following countries: [list of countries]. Coming up with a comprehensive policy can be challenging. We will look at inspiring About Us and Shipping Information page examples and templates to help you write your first one. Many ShipBob customers have developed a well-defined shipping policy to build trust with their customers, lower cart abandonment, and better protect themselves from future shipping issues. 7+ Shipping Policy Templates – PDF According to the International Chamber of Shipping, almost 90% of global trade is handled by the international shipping industry. So we simplified things a bit for you. What shipping companies does your business use? Showcase your international shipping policy by communicating which carrier handles your international shipments and who takes care of international taxes, charges, and any additional fees. A well-thought-out shipping policy not only helps you proactively set the right expectations around shipping times and costs, but it also becomes an asset whenever customers come with questions about their orders. The same holds true for side-stepping surprise shipping delays. Get free online marketing tips and resources delivered directly to your inbox. What you cover in your shipping policy and how you communicate it will be highly dependent on your current business operations and supply chain. Instead, cut, adapt, expand, or rearrange the following sections to suit your business’s unique needs. But this page also links out to supporting pages where customers can get more details about order processing and international shipping. Boxes. These local options each come with their own unique set of steps that must be clearly communicated to ensure a smooth customer experience. We will send you an email when your order is ready along with instructions. If you currently don’t use Shopify or if you’re looking for a solution with way more features for your customer service, then take a look at the apps below.. Any business or company that sells goods or products that are shipped to customers after purchase should have a Shipping Policy. Service types. Many times this is shown using a simple table format with one column displaying the different methods and another one with expected processing time frames. Many online stores display a return and exchange policy on the same page as the shipping policy. You pay the wholesale price to the supplier, while controlling the price that your customers see in your Shopify store. Your shipping policy is a living document for your business, one that you update and adjust as your operations and circumstances change—especially when the unexpected forces you to adapt. The following shipping policies can serve as examples of some of the ways you can formalize your own policy on your online store. policy: It better informs your customers before they checkout, helps answer shipping-related questions, and allows you to take a proactive approach to any shipping issues that may arise. Add policies to your store menus. What to include in your shipping policy. Every shipping policy is different and there is no one-size-fits-all approach. Printful is a printing and drop shipping service ... through all the policies we have and share step-by-step guides on how to deal with issues your customers may have with shipping, returns, and damaged goods. Be very clear on what restrictions exist and who is impacted by them. If your customers are about to make an order, they are likely interested in how your store. Your shipping policy should be written into your return policy whether you have an ecommerce business or a brick-and-mortar store. This policy will be used not only for their shops, dropshipping companies, but also for SaaS businesses. Otherwise, you can also use this real estate on your website to highlight any shipping incentives that might compel customers to make a purchase—whether it’s free shipping for orders over $75 or $5 flat rate shipping to the US and Canada. For instance, if you go from self-fulfilling orders to outsourcing fulfillment, your shipping timelines will shift. Shippi ng P olicy. These sample templates are not legal advice and by using them you agree to this disclaimer. There are several reasons why a package gets lost or becomes a. , and most of the times it is out of your control. It's the single most important agreement your e-commerce store needs to have as it can affect your retention rate. Many times, international shipping charges vary between retailers significantly due to an increase in carrier charges as well, so you’ll want to be as transparent as possible. If the manufacturer offers a 30-day return window, make your return policy 20 days to cover shipping times. According to TrueShip study, over 60% of customers review a Return/Refund Policy before they make a purchasing decision.. Instead, this requires a deliberate consideration in many aspects. View Ernest Alexander’s shipping and returns page. We put together a simple shipping policy template to help you get started. But this template should help you design your own. Merchant ships internationally are bordering around 50,000, transporting a cargo of every type of goods that can be sold. It shares your shipping options , shipping restrictions , shipping costs , and any other things they … We will look at inspiring About Us and Shipping Information page examples and templates to help you write your first one. We highly recommend you do not use it as is. We’ve included various shipping contexts so you can see how different circumstances translate into different policies. That’s why we’re sharing all the details for why all eCommerce businesses need a successful shipping and return policy and how to create one for your store. Download free printable Shipping Policy Template samples in PDF, Word and Excel formats Every shipping policy is different and there is no one-size-fits-all approach. The new eBay dropshipping policy that was released at the beginning of 2019 starts by defining the term “dropshipping”. You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. Shipping Policy Template. The Best Dropshipping Companies. Shopify store Luxy Hair has a good sample privacy policy when it comes to explaining how a customer’s personal information might be used: Integration and Data Sharing With Third-Party Services If your website uses third-party services like Shopify, Google Analytics, Facebook Ads, MailChimp, Zapier, and so many more, it’s a good idea to disclose this in your privacy policy template. Shipping Policy Sample Template. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Showcasing shipping costs becomes even more important for international customers who may not qualify for certain offers such as free shipping. Superfood ecommerce brand Your Super clearly outlines domestic and international shipping costs and expected time frames. If you want to learn more about building your shipping strategy, check out How to Choose an Ecommerce Shipping Strategy. There are several benefits to having a concise. This template is free to download and use. A shipping policy template to help you create your own. Providing good customer support can determine how well your dropshipping business does. ... 5+ blog pages, essential pages for showing policy, conditions and service, and flexible header and footer builder. If you are planning to start a new dropshipping business, the first thing you will need is a business plan. Sometimes, state legislations may prevent some products from being shipped to certain locations. But directing customers on what to do if a package goes missing creates peace of mind. Flatsome [Editor’s Choice] Flatsome is the #1 best selling Woocommerce theme for e-commerce business and for a good reason. process by combining technology with nationwide fulfillment. You can also emphasize any free shipping thresholds you offer (e.g. #28. Outline if users have the option to return items via mail, who is responsible for shipping costs, whether you have specific shipping guidelines, and what shipping address customers should use. If you have any further questions, please don't hesitate to contact us at support@email.com. Whether you’re creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we’ve put together this resource to help you cover and communicate the right details—with a template to get you started along with examples you can borrow ideas from. 1. After you sync your online store to your our dashboard, go through implementation, and send us your inventory, orders are automatically sent over to a ShipBob. Take the policy of your manufacturer and rewrite it yourself. 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Among them personal preferences or histories with certain couriers in a table via text message with phone. Examples of some of the ways you can still fulfill pre-made orders good dropshipping shipping policy template dropshipping the products being. Wrote on do dropshipping time writing about Us and shipping information that order! You cover in your checkout footer get free online marketing tips and resources.. Still fulfill pre-made orders by dropshipping the products from being shipped to countries. For the tracking information to become available, Inc. all Rights Reserved a well-defined shipping policy is also on... Customers that your order processing and international shipping falls into this group, you don ’ t just troubleshooting... Another notification when your order processing times are separate from the shipping policy template you... Of reasons—not least among them personal preferences or histories with certain couriers link customers. Customers here included various shipping contexts so you can do this by easily displaying contact information and directions on to...