The licensed plumber we had out indicated that the issues were manufacturing defects. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. Well, on 11/16/19, we go to Home Depot, Rheem's warranty online system is down, so it does not come up. The life span of a Rheem … Details forwarded to Rheem as requested but not expecting any reply. Find helpful customer reviews and review ratings for Rheem RTG20220 Tankless Water Heater Service Valve Kit with Pressure Relief Valve at Amazon.com. He thought all was working well. Our website collected and compiled various consumer reviews about AO Smith and Rheem as well as customer ratings and recommendations for these brands. # 186*-***-**** also 180*-***-**** and 186*-***-****. Your system makes it ridiculous to get ahold of you i didn't even get to present MY problem so no answer. Rheem hot water heater back in 2014. Commercial tankless units: Rheem customer services will take money from your account and the tech will not even come out. Is this the best they can do to stand behind their product? The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Water heater life depends on maintenance, installation ease, support service, and return policies. They answer and take my info and then transfer me to Warranty. The Service Valves are well built and made with quality brass. No hot water? Original review: Dec. 16, 2020. Rheem. Find helpful customer reviews and review ratings for Rheem RTEX-18 18kW 240V Electric Tankless Water Heater, small, Gray at Amazon.com. I call the contractor (super nice folks), who tell me they can't and won't even try to schedule until I have the part in hand. A part has been submitted to the Parts department for processing. RHEEM… 6 to 8 days is TOO LONG to wait for hot water! I am not upset that a part went bad, I get it… things happen. 1.5 (4) Noise Level. Starting over now. Rinnai 2. How can I get reimbursed for parts and labor under warranty. While both have mixed reviews when it comes to customer feedback, when comparing Rheem AC units to Goodman’s, people say that Rheem offers a much better build quality, while Goodman offers relatively better customer support. customer service. The fact that the units break down frequently and customers have to pay thousands of dollars for replacement parts again, despite being under warranty, doesn’t serve well for Rheem. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. A happy customer is a return customer! Because Rheem has been around for so long, the company has a mix of positive and negative customer reviews. I added Rheem Brass Service Valves when DIY installing our Rheem Tankless Electric. Review #2334731 is a subjective opinion of poster. User's recommendation: Think about it twice. Blog article. Like. Get a free quote quickly & easily! Rheem with not get another bit of my business ever and I will tell anyone that listens what kind of experience we have had with the product and service. Review #2357587 is a subjective opinion of poster. By using this website you agree to our Cookies Policy. Require that they service Rheem customer warranty issues within 48 hours. This time is in cold season and we waited one week for the part coming. I have a 6 year warranty. Customer service number clearly located on heater to get a repair? Cant get through to customer service. Home » Brands » Rheem Water Heaters Review. The package includes the code-required relief valve. Types: The part did take a week to get here but it's in and I did not have to buy a new heater. Definitely not a boring job. Get insight on Rheem real problems. Brands ; My Account; Payments; Quick Order; Shipping; Services. Any company that does not provide excellent customer service should be avoided. Salaries posted anonymously by Rheem employees. Plus you'll find a range of choices unmatched in Australia. There is not enough information available to create the chart. I can thank the star above that the breaker had tripped and stopped what could have possible been a lot worse or even deadly. The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. We’ll start sending you the news you need delivered straight to you. We value your privacy. What is your customer experience with Rheem? Here’s a sampling of those reviews below: “I have had good luck with [a] Rheem gas hot water tank. Like . My plumber contacted Rheem at least ten times concerning the heater. Account & Lists Account Returns & Orders. Information. I have a water heater from this company that was included in the sale of the house I purchased & now I have no warranty & this heater is not working properly, Ive been told a technician would come &;;;;;;;;;;;;;;;;;;;;;; we are now completely out of hot water with brand new Reheem water heater. User's recommendation: Rheem customer service seems to be non existant. All four models are said to be 84-94 percent efficient. Register Sign in. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Get transferred to the shipping department, wait on hold another 5 minutes. This means that at no cost to you, we may receive a small commission for made purchases. Customer Service From Real People. Our website collected and compiled various consumer reviews about Lennox and Rheem as well as customer ratings and recommendations for these brands. Review #2312613 is a subjective opinion of poster. A part has been submitted to the Parts department for processing. Review #2337177 is a subjective opinion of poster. Rheem acknowledged that they were having issues with the harness and overnighted a replacement. These affordable systems are good for homeowners on a budget, as they also provide durability and energy efficiency. Rheem might sell a product, but their customer's (plumbers/technicians) sell the product along with a service. First of the month, it goes out, and I find out today that it requires a $300 part to fix. Rheem Manufacturing Company was founded in 1925 in Emeryville, California, by brothers Richard and Donald Rheem. Last Updated November 23, 2020 by Anthony. At 2 am my daughter woke me up abruptly and said that she smelled something from the laundry room, so when I went to investigate I seen that the hot water tank had chard around the control panel. They also told him a plumbing company in Maryland would handle checking out the heater to see if it could be repaired. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. Have questions, or need some help with a Rheem tankless product? 0 stars and they really stupid on service. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. Be the first one to find this review helpful. 1.6. Below are just some reviews our happy customers have left for us on Google. The algorithm is subject to change in future. I will never buy Rheem products again. The decision to select, hire and/or manage any of these independently owned and operated third-party contractors is the sole responsibility of you--the end-user or customer. (Last Updated On: April 13, 2020) Contents hide Introduction Brand Reputation & Warranty 1. I pleaded, with no avail, with them to just replace the hot water heater since there was no positive indication of where the leak is occurring. One thing they have in common is that the both companies produce quality water heaters for residential and commercial use. Customer service help, support, information. Do I need a sensor. Rheem is the largest manufacturer of water heating products in North America. John B 3 years ago. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Called technical support, waited 1.25 hours, and was told we would be contact in two days by a contractor, who would set up an appointment according to his schedule. He sent an email for me to call to discuss. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. We hired a plumber to come out to install and turns out it was the thermal coupler after all. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. Disappointed. There is no way to lodge a formal complain with them. It took me twenty minutes to install. Do not recommend to any one there surely must be a better option. Copyright © 2020 Consumers Unified LLC. Our goal is to make sure our customer’s are satisfied with our product and would recommend us to their friends and family. Share Report Copy. Rheem Performance 50 gal. Australia's favourite name in hot water since 1939. Rheem Heat Pump Reviews. The place where I bought it wanted more than the heater cost to install it. Next Rheem phone number found. Locate a category below and choose one of the available options. You will have noticed when browsing Rheem hot water heater reviews that the name Rheem is associated with high quality and good customer care. Which means that it could have easily taken a couple of day longer. View full Rheem overview First 6 months, the Honeywell gas control light flashing 7 times and no hot water at all. I've called rheem multiple times but never get it to ring. Rheem offers a wide variety of residential water heaters including gas, electric, hybrid heat pump, point-of-use, solar and tankless. Now I have to wait 2-4 more business days for that part to come. Calling Rheen customer service for the past 3 days and all I get is a busy signal. We tried calling to get the replacement part but everything was closed until the following Monday. User's recommendation: Ask about availability of parts and response time for repairs. Report. Rheem offers a 30-gallon model with a temperature monitor to cut off the power if the water temperature gets too high. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Because we were already out of hot water for a week I paid for a same day delivery service. Thank you, you have successfully subscribed to our newsletter! Review #2367191 is a subjective opinion of poster. ConsumerAffairs is not a government agency. About Us; Careers; Giving Back; Resource Hub; Promo Codes; Shopping. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. Never got any hot water. Does not seem fair that I would need to pay for a part that is defective and a direct result of Rheem's poor manufacturing. How do I know I can trust these reviews about Rheem Water Heaters? Seeger Weiss is investigating claims for a class action suit against Rheem for defective evaporator coils in their air conditioning units (“AC units”). We value your privacy. Obviously a defective heater. So no hot water for anywhere from 2 days to several days. After the first representative took my serial and model numbers I was transferred to another customer service representative named " … They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. You can find contact details for Rheem above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Wait on the line for 30 minutes. Sort out my hot water . Rheem is a global producer of HVAC equipment with a history of innovation. Check our FAQ, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. I receive a shipment notification that the part is being shipped and should arrive on 12/9. ", "Dont use … I paid for the plumber for the service call. Have a question? By the way, I live in Georgia! Third number attempted? I still felt they should have overnight the part. Rheem is a good product, well made, and has a great track record. Rheem Water Heaters Review. 2.1. The company places an emphasis on customer care and quality, and have produced many innovative designs during its first century in business. Rheem condensing units have unique designs that make them stand out from other manufacturers. Point-of-use: Cart All. The heater would not stay lit. , but could never find any paperwork concerning my plumber contacting them to expedite the part like many manufactures a. 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